FAQs & all answers Attic

General  

Why should I choose The Attic?

As 4-time winner of Most Popular Hostel in Auckland, The Attic is renowned for its clean, safe and friendly atmosphere, backed up by a knowledgeable and attentive team, squeaky clean bathrooms and common areas. Here you’ll find chilled out vibes, with less of a focus on partying and more on making new friends in a relaxed environment.

What time is Reception open? 

Reception is open from 8:00am to 11:00pm, during which we can assist with any new reservations, extensions, booking of tours and activities, requests or assistance with Auckland/ NZ in general. 

Due to Covid, Reception may not always be manned as Team Members may be assisting other Guests or completing daily tasks. If assistance is required urgently there’s always a team member present, you will simply need to contact the number found on our Reception desk for service.

What time is check-in and check-out?

Check-in starts from 2pm, and check-out is anytime until 10am.
We also offer the option of Early check-in (10am) and late check-out (2pm), subject to availability, for a small $5 charge.

What do I need to check-in?

We would need either a Passport or a New Zealand drivers license, the full outstanding payment (if any), a valid credit card along with a $20 key deposit. 

Do you charge a Key Deposit?

All Guests will be asked for a $20 key deposit at check in, this is mandatory and payable by either cash or card. Key deposits are refunded in cash at check-out on the return of keys. 

What forms of payment do you accept? 

We accept Cash, along with Visa and Mastercard debit, credit & Eftpos cards 
All International cards, including travel cards loaded with NZD$ are subject to a 4% transaction fee on room charges. 

Social

I’m traveling alone, where can I meet people?

Many of our guests are solo travelers just like you, we’ve got lots of social areas to interact with fellow guests, discuss travel adventures and generally chill out; Although we’re not running any scheduled events due to COVID restrictions, you’ll still find a friend for life, love or your next travel buddy in our many social areas.

Can I drink Alcohol at the hostel?

Externally purchased alcohol is allowed in The Attic, we ask that you do not drink in any dorm or private room. Please be considerate of others. Please bear in mind that The Attic is not a ‘party hostel’

Can I bring my friends into the hostel if they aren’t staying?

Guests are allowed to bring in a maximum of two persons into the hostel, these non-guests must sign in at Reception and abide by our rules, T&C’s and leave the hostel at 10pm latest. 

Any guests found bringing non-staying persons into the hostel after 10pm will be charged $70 and asked to leave the hostel immediately. This is for the safety of our Guests and live-in Staff.

Can my partner and I share a single bed?

No, our licensing and fire regs prohibit more than one guest sharing a bed. 

Does the hostel have any age limits?

The Attic operates a child-friendly policy of 10+
Children aged between 10-18 must be accompanied by a responsible adult or guardian, they must also reside in a private room or dormitory and not in mixed dormitory rooms with other independent travellers.

We do not have an upper age limit, although we are an accommodation provider that predominantly caters for 18-45 year olds. If you will struggle ascending ladders or climbing up to top bunks please contact us prior to booking. 

Does The Attic have a curfew?

Absolutely not, The Attic is safely secured by two PIN entry doors, to which codes are supplied at check-in, meaning you can stay out as late as you wish and party to your heart’s content. 

At 10pm our balcony/terrace area will close to comply with legal requirements, and after that we ask that all guests respect that beyond 11pm is quiet time in the Hostels common spaces and rooms.

I need to change/cancel my reservation...

…I booked through atticbackpackers.co.nz

Please contact our Reception team by email or phone, and provide your name and six digit booking number, we can then make any changes you wish. 

..I booked with an online travel agent (OTA)

Any cancellations or modifications will need to be made via your chosen OTA, any deposits or fees already paid will need to be refunded by this third party. Please check your booking confirmation email for their T&Cs.

….I’m already here and waiting to check-in/ or already checked in

Once checked-in we are unable to make any changes to your reservation. There are no refunds offered for Guests wishing to shorten their reservation or check out earlier than the confirmed departure date. Guests cancelling 48hr prior to check-in date will be charged as per the cancellation terms of the reservation.

….We made a booking for more than 10

Once checked-in we are unable to make any changes to your reservation. There are no refunds offered for Guests wishing to shorten their reservation or check out earlier than the confirmed departure date. Guests cancelling 48hr prior to check-in date will be charged as per the cancellation terms of the reservation.

Please note we operate a 48 hour-before-date-of-arrival, cancellation policy, any bookings cancelled inside this window will be charged all applicable fees. 

This means that to cancel without charges, you will need to inform us, or your OTA of your intention to cancel the reservation more than two calendar days before the confirmed date of arrival.

Example: Stacy books one Double Room with an arrival date of Friday 23rd November, Stacy made this reservation via Booking.com and selected our flexible cancellation option.

Stacy therefore needs to inform Booking.com that she wishes to cancel this reservation before 00:01am on Wednesday 21st November


If Stacy cancels this reservation on Wednesday 21st November at 10:30am she will be charged our standard cancellation charge for flexible reservations – which is the total charge for the first night of the reservation.

What are your terms and conditions? 

Please click this link to view our T&C’s

Facilities 

How is the Wifi? 

High-speed fibre Wifi is free of charge and available in all areas of the hostel, dorms and common areas.

Where can I wash my clothes?

Laundry machines are coin operated, at a cost of $4 for a wash cycle and $4 for a dry cycle. We also provide detergent at cost of $1. Our Laundry machines are available for use between 2pm and 10pm 

Do you have a Kitchen?

Our guest kitchen is a communal kitchen, shared with over 100 other guests. We kindly ask that you respect others while using this shared facility. Please wash, dry and store any items that you have used during food prep, and use the fridges and storage areas responsibly. 

The Attic takes no responsibility for any food disposed of, for various reasons. 

Where can I store my Luggage after check-out?

Guests are able to store their bags with us free of charge in our Luggage store 24 hour before and after their reservation. Please note that this store is only accessible during Reception opening hours (8am-11pm)

Where can I smoke?

With the exception of the designated smoking area on our terrace, open between 7am and 10pm, The Attic operate a no smoking policy in all areas, rooms and dorms, Guests found in breach of this policy will be subject to a $150 charge and will also be asked to leave immediately, without refund. 

Where can I park my car?

Due to our fantastic city central location, we unfortunately don’t have our own car parking spaces. However we are partnered with The Atrium Car Parks, located in the same complex as ourselves. The Atrium provide discounted overnight options to Guests of The Attic

Visit their website www.atriumcarpark.co.nz and book prior to arrival using the discount code PARK20 this will display their discounted overnight options for Attic Guests.

For Guests wishing to park for free, we recommend the free roadside parking out in the Ponsonby/Herne Bay suburb area, to the West of the CBD – this would be a 30-40 minute walk to the hostel via Victoria St West.

I’m expecting mail, or I want mail delivered to the hostel

We accept mail for Guests with an upcoming reservation and current in-house guests.
Mail is stored for two weeks before being returned to sender. 

What is your max length of stay?

As a standard policy we have a maximum length of stay of 28 nights, however provided you are social, clean, engage with other guests and have no payment arrears, an additional length of stay may be granted at the Managers discretion.

Do you offer long-term rates or offer discount for large bookings?

Unfortunately we do not offer any discount on long-term stays. For the cheapest rates please book in advance via our websites “book now’’ button. Check out our Book Now page for offers such as Book-7, Pay-6.

Services

Do you provide Towels?

If booking either a Bed-in or whole dormitory room, towels aren’t included in the cost. We charge a small fee for towel rental to cover laundry costs. If booked into a Private room (Double, Twin, Single) towels are included in the cost of your stay.  

Do you have Lockers?

The Attic is all about safety, and although you won’t find those loud, bulky lockers in our dorms, we do have lockers on site for use, we charge at $2 per day, or bring along your own padlock and make use of them at no cost.

I want to reserve a lower bunk.

The Attic do not allocate beds, and as such are not able to guarantee any particular bunk or room. All beds are offered on a first-come first-served basis. In the event that the upper bunks are the only beds remaining in any room, we cannot offer a refund or upgrade.  

Where can I charge my devices? 

The Attic has two wall outlets, for charging devices, situated within reach of every bed, top and bottom bunk.

Does the Hostel have any scheduled events? 

Due to the current climate, restrictions and limitations imposed by COVID-19 we are take a break from our usual Event schedule, but we have a great crowd at The Attic and you’re sure to make a friend or five.

I want to check-out early (before 8am)

If checking out before 8am, which is when our Reception opens, you’ll just need to visit reception before 10pm the night before your departure to reclaim your key deposit.
To check out, all we’d need is for you to post your keys into the early check out deposit and drop your pillowcase into the bin outside Reception. 

Can I check-in earlier than 2pm? 

The Attic is now able to offer an early check in service from 10am, from just $5 jump straight into your bunk on arrival. Simply request this option in advance, or on arrival.

If you don’t wish to take advantage of this brilliant offer, Guests arriving before our scheduled check in time at 2pm are able to store their bags at no charge, and use all facilities until keys are provided after 2pm. 

Please note guests arriving before 8am will not be able to access the hostel until 8am. 

I’d like a late check-out.

The Attic is now able to offer a late check out service, for just $5. Sleep-in and check-out at 2pm. Boozy weekend away? or just fancy a few extra hours in bed? no problem! Simply request this option in advance, or on arrival.

Guests are more than welcome to use all facilities after check out at 10am, however they must vacate the room by this time. 

Who can help me when Reception is closed?

Although Reception is closed overnight, there is always a member of staff available after hours to assist in the event of an emergency. Should you require immediate assistance please visit reception and contact the number found on the wall there. 

My booking is part of a Group, can we be in the same room?

Groups booking our Private Dormitory options will automatically be allocated into the same room.

Groups booking individual beds within a dormitory – Team Attic will always try their very best to allocate Groups into the same dormitory, however depending on the availability and current bookings in-house, it isn’t always possible to allocate groups together. 

Does The Attic serve meals or breakfast?

The Attic is a completely self-service option in regards to food, we don’t offer breakfast or meal service. 

I want to store my bags long-term. 

Want to travel a little lighter? You can! Store your bag with us long term for just $10 per week. 

I have a complaint.

The Attic Management take any and all comments and feedback from our guests extremely seriously. As a small independent Hostel we survive and thrive on the reviews from our Guests, we kindly ask that before leaving a damaging review, please contact our Property Management to report any issues with our team or maintenance issues so we can resolve this with you personally, to the benefit of all. 


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