FAQs & all answers Attic

General  

Why should I choose The Attic?

Attic was established in 2013 to meet the needs of predominantly international ‘backpacker and budget’ travellers arriving into Auckland and looking for a great central city location and a clean and friendly environment. As 4-time winner of Most Popular Hostel in Auckland, The Attic remains a top rating hostel in Auckland and welcomes guests from all over the world. All our rooms share facilities, including large male and female bathrooms, an onsite laundry, large kitchen / dining area, common areas and our popular covered rooftop terrace. You’ll find chilled out vibes, with less of a focus on partying and more on making new friends in a relaxed environment. Attic hosts a maximum of just over 100 guests.


What time is Reception open? 

Reception is open from 9:00 am to 9:00 pm.

Reception may not always be manned as Team Members may be assisting other Guests or completing daily tasks. If assistance is required urgently there’s always a team member present, you will simply need to contact the mobile phone number found on our Reception desk for service.

What time is check-in and check-out?

Check-in is available from 2.30 pm, and check-out is anytime until 10 am.

If arriving earlier than 9 AM, you will not be able to access the hostel. We highly recommend you also book the night prior, so you have immediate check-in. 
If arriving after 9 AM but before 2.30 PM, you can drop off your bags and return at 2.30 PM to check-in.

What do I need to check-in?

We would to check your identification – either your Passport or drivers license with photo and we will charge full outstanding payment. A valid credit / debit card needs to be recorded against your booking.

Late arrival after 9 PM

If arriving later than 9 PM, Attic will send you a ‘late arrival email with late arrival instructions’ on the evening of your arrival day, to the email address provided with your booking. Please use free airport wifi to check for this email

Please note Booking.com, Air BnB, Agoda or Expedia will create a system generated email from their booking platform for you to check and do not also send us your personal email address. You may also want to send us your private email with your name, dates of stay and booking number by email to info@atticbackpackes.co.nz

Do you charge a Key Deposit or pre charge bookings

No bonds / key deposits are charged. Attic does reserve the right to pre-charge bookings

Although a bond is not charged, Attic will charge your credit card on file for lost keys, damage to bedding or the hostel, broken house rules etc. By making a booking to stay at Attic, guests authorise Attic to charge your card on file.

Covid Policy

As Attic is a shared living environment we ask that you help ensure all guests and staff stay healthy by;
1. Taking a self applied ‘negative’ RAT test if showing Covid like symptoms.
2. Please wear a mask, even if Covid negative, should you have cold or flu like symptoms.
3. Any guests who do test ‘positive’ for Covid MUST leave the hostel immediately and self isolate away from our shared living environment. No refunds will apply.
4. New Zealand Health regulations apply and the above policy may change accordingly.

What forms of payment do you accept? 

We accept Cash, along with Visa and Mastercard debit, credit & Eftpos cards 
All International cards, including travel cards loaded with NZD$ are subject to a 4% transaction fee on room charges. 

Social

Does Attic accept Stag or Hens groups?

Attic does accept small well behaved groups attending events or concerts in Auckland and private entire dorms can be booked accordingly (subject to availability) but Attic does NOT host Stag or Hen’s groups or any other ‘party groups’. All groups larger than 10 guests need to email atticbackpackers@gmail.com for group payment, cancellation policies and terms. Attic management does reserve the right to cancel any groups we don’t believe suit the hostel.

I’m traveling alone, where can I meet people?

Many of our guests are solo travelers just like you, we’ve got lots of social areas to interact with fellow guests, discuss travel adventures and generally chill out; Although we do not run scheduled events, you’ll still find a friend for life, love or your next travel buddy in our many social areas.

Can I drink Alcohol at the hostel?

The Attic is not a ‘party hostel’.  We do however allow a quiet social drink which can be consumed on our outdoor covered terrace or adjacent common areas until 11 PM. No drinking is allowed in any dorm or private room and a $100.00 fine will be applied. No excess drinking or drunken behaviour or you may be fined and/or evicted from the hostel. Please be considerate of others. Our policy is that all guests have the right to a good night’s sleep so please keep noise to a minimum after 11 PM. 

Can I bring my friends into the hostel if they aren’t staying?

Guests are allowed to bring in an outside friend into the hostel, these non-guests must sign in as visitors and abide by our rules, T&C’s and leave the hostel at 8 pm latest. 

Any guests found bringing non-staying persons into the hostel after 8 pm will be charged $100 and guests asked to leave the hostel immediately. This is for the safety of our Guests and live-in Staff.

Can my partner and I share a single bed?

No, our licensing and fire regulations prohibit more than one guest sharing a bed. 

Does the hostel have any age limits?

The Attic operates a child-friendly policy of 10+
Children aged between 10-18 must be accompanied by a responsible adult or guardian, they must also reside in a private room or dormitory and not in mixed dormitory rooms with other independent travellers.

We do not have an upper age limit, although we are an accommodation provider that predominantly caters for 18-45 year olds. If you will struggle ascending ladders or climbing up to top bunks please contact us prior to booking. 

Does The Attic have a curfew?

Absolutely not, The Attic is safely secured by two PIN entry doors, to which codes are supplied at check-in, meaning you can stay out as late as you wish and party offsite to your heart’s content. As is the case in all big cities, we remind you to be careful and safe when enjoying a good night out in the city. Please see our Attic blogs for entertainment options and suggestions whilst staying in Auckland. (some suggestions may have closed or changed hands over Covid but we hope the blogs give you an idea of what is available).

I need to change/cancel my reservation...

…I booked through atticbackpackers.co.nz

Please contact our Reception team by email or phone, and provide your name, dates booked and booking number, we can then make any changes you wish. 

..I booked with an online travel agent (OTA)

Any cancellations or modifications will need to be made via your chosen OTA, any deposits or fees already paid will need to be refunded by this third party. Please check your booking confirmation email for their T&Cs.

….I’m already here and waiting to check-in/ or already checked in

Once checked-in we are unable to make any changes to your reservation. There are no refunds offered for Guests wishing to shorten their reservation or check out earlier than the confirmed departure date. Guests cancelling within 72 hours of check-in date will be charged as per the cancellation terms of the reservation.

….We made a booking for more than 10

Groups are welcome at Attic. Different terms will apply for larger group bookings who have been booked through Attic management. Stag and hen’s groups are not accepted. Please contact us on atticbackpackers@gmail.com for any group enquiries.

Cancellation Policy 

Please carefully read your confirmation for cancellation terms when booking through Attic (via our website) or through a third party ‘Online Travel Agent’ such as Booking.com, Expedia, Airbnb, Agoda, Hostelworld, Dorms.com. Attic will apply charges for any cancellations or no shows within the cancellation periods.

What are your terms and conditions? 

Please click this link to view our T&C’s

Facilities 

How is the Wifi? 

High-speed fibre Wifi is free of charge and available in all areas of the hostel, dorms and common areas.

Where can I wash my clothes?

Laundry machines are coin operated, at a cost of $4 for a wash cycle and $4 for a dry cycle. We also provide detergent at cost of $1. Our Laundry machines are available for use between 4 pm and 8 am 

Do you have a Kitchen?

Our guest kitchen is a communal kitchen, shared with over 100 other guests. We kindly ask that you respect others while using this shared facility. Please wash, dry and store any items that you have used during food prep, and use the fridges and storage areas responsibly.  Please label all food with your name, date leaving and room.

The Attic takes no responsibility for any food disposed of, for various reasons. 

Where can I store my Luggage after check-out?

Guests are able to store their bags with us free of charge in our Luggage store from to checkin time or from 10 AM checkout time to 4 PM. We do not have enough storage space for longer luggage storage sorry. The nearby SkyCity coach terminal on Hobson street does have paid lockers for luggage storage.

Where can I smoke?

With the exception of the designated smoking area on our terrace, The Attic operates a no smoking policy in all inside common areas, rooms and dorms, Guests found in breach of this policy will be subject to a $150 charge and will also be asked to leave immediately, without refund. 

Where can I park my car?

Due to our fantastic city central location, we unfortunately don’t have our own car parking spaces. We recommend the ‘Civic Carpark’ which has over 900 underground carparks, good rates and is located just a short walk away from Attic. 

I’m expecting mail, or I want mail delivered to the hostel

We accept mail for Guests with an upcoming reservation and current in-house guests. Please ensure any mail is sent to our PO Box 5629, Victoria Street West, Auckland CBD 1010. The offsite PO Box is cleared weekly. Mail is stored for two weeks before being returned to sender. 

What is your max length of stay?

As a standard policy we have a maximum length of stay of 14 nights, however provided you are social, clean, engage with other guests and have no payment arrears, an additional weekly extension of your stay may be granted at Attic staff’s discretion, to a maximum of 28 nights.

Do you offer long-term rates or offer discount for large bookings?

We do not offer any discount on long-term stays and our maximum stay is 28 nights. For the cheapest rates please book in advance via our website’s “book now’’ button. 
Large group bookings should contact Attic on email atticbackpackers@gmail.com for quotes including group payment and cancellation terms.

Services
Do you provide Towels?

Towel hire is available for $5.00 for up to 4 days use

Do you have Lockers?

The Attic is all about safety, and although you won’t find those loud, bulky lockers in our dorms, we do have smaller valuables lockers on site for use. No charge applies but you need to provide your own padlock.

I want to reserve a lower bunk.

The Attic do not allocate beds, and as such are not able to guarantee any particular bunk or room. All beds are offered on a first-come first-served basis. In the event that the upper bunks are the only beds remaining in any room, we cannot offer a refund or upgrade.  Please ensure you are able to sleep in a top bunk (if no bottom bunks are available) when booking.

Where can I charge my devices? 

The Attic has power boards, for charging devices, in our dorms and common areas. Unfortunately, we do not currently have individual power points or lights for each bunk.

Does the Hostel have any scheduled events? 

Due to the current climate, restrictions and limitations imposed by COVID-19 we are take a break from our usual Event schedule, but we have a great crowd at The Attic and you’re sure to make a friend or five.

Who can help me when Reception is closed?

Although Reception is closed overnight, there is always a member of staff available after hours to assist in the event of an emergency. Should you require immediate assistance please visit reception and contact the number found on the wall there. A charge will apply if not an urgent emergency.

My booking is part of a Group, can we be in the same room?

Groups booking our Private Dormitory options will automatically be allocated into the same room.

Groups booking individual beds within a dormitory – Team Attic will always try their very best to allocate Groups into the same dormitory, however depending on the availability and current bookings in-house, it isn’t always possible to allocate groups made of individual bookings together. 

Does The Attic serve meals or breakfast?

The Attic is a completely self-service option in regards to food, we don’t offer breakfast or meal service. 

I have a complaint.

The Attic Management take any and all comments and feedback from our guests extremely seriously. As a small independent Hostel we survive and thrive on the reviews from our Guests, we kindly ask that before leaving a damaging review, please contact our Property Management to report any issues with our team or maintenance issues so we can resolve this with you personally, to the benefit of all. 


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